No AI bot should handle 100% of customer interactions without supervision. When conversations involve complex custom requests, angry customers, billing disputes, or delicate negotiations, human judgment is essential.
WhatsApp human handoff provides the essential bridge between AI efficiency and human empathy. ConvortAI includes granular pause and resume controls that allow support staff to pause AI replies for specific customers with a single tap.
Furthermore, intelligent escalation rules automatically detect sensitive keywords or explicit customer requests for a manager, pausing the bot and notifying your support team instantly.