Integrations & Data Flow

Connect ConvortAI to Your Store, Website, Couriers, and Business Systems

ConvortAI connects with supported commerce platforms, website knowledge bases, courier tracking systems, public APIs, and webhooks where configured.

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WhatsApp Chat

ConvortAI Engine

Store & Website

Courier & API

Clear Status Labels

Understanding Integration Availability

We clearly distinguish between native platform capabilities, store connections, courier services, and developer interfaces.

Supported

Built-In Capability

The product contains the relevant native functionality ready for workspace configuration.

Where Configured

Connected Data Required

Requires configured product data, store details, or knowledge source setup in your dashboard.

Where Configured and Supported

Account & Provider Conditions

Availability depends on merchant credentials, supported geographic service areas, and third-party service conditions.

Public Developer Interface

API & Webhook Access

Available for custom technical integration through ConvortAI's REST API endpoints or webhook configurations.

WooCommerce Integration

Where Configured

Format configured or imported WooCommerce product catalog data into AI prompt context to assist customers with product inquiries and workspace order records. Explore our dedicated WooCommerce WhatsApp automation guide for detailed workflow breakdowns.

Product catalog details formatted into AI context (names, SKUs, descriptions, prices, and stock quantities where supplied)
ConvortAI uses workspace order records for customer conversation context and inquiry lookups
Grounded WhatsApp reply generation for customer product availability and catalog questions
Product catalog information formatted from configured or imported WooCommerce data

Configuration & Operations: Requires configured product catalog data in your ConvortAI workspace. Automatic WooCommerce store connection, order creation, refund processing, payment processing, and real-time inventory synchronization are not performed by the public integration.

WordPress & Website Knowledge

Where Configured

Supply your business website pages, service descriptions, and policy documents to give your AI assistant grounded business context for customer replies.

Configured website pages (service descriptions, policies, FAQs, and contact details) added as business knowledge sources
WordPress content integration for published posts and pages where configured
Grounded AI reply generation referencing your configured business knowledge base
Manual and rule-based knowledge updating managed directly from account settings

Source Maintenance: AI reply quality strictly depends on your configured source content. Outdated or inaccurate website pages will produce outdated answers. Automated web crawling is not claimed.

Logistics & Fulfillment

Supported Courier System Integrations

Connect supported logistics services using merchant API credentials to assist customers with delivery status lookups and COD order verification.

PostEx Courier

Where Configured & Supported

Connect your PostEx merchant API key to query order status by phone number or reference. Read our full PostEx integration guide.

Order search by customer phone number or order reference via PostEx merchant API credentials
Consignment booking payload formatting for PostEx order creation
Sharing available tracking status or tracking link from the configured courier service

1. Order Inquiry

2. PostEx API Search

3. WhatsApp Reply

Provider Conditions: Requires active PostEx merchant API token (`postex_api_key`). Tracking accuracy depends on PostEx service conditions.

Leopards Courier

Where Configured & Supported

Connect your Leopards Courier API key and password to query packet tracking status. Read our full Leopards integration guide.

Consignment tracking lookup by packet tracking numbers via Leopards merchant API credentials
Booked packet creation via Leopards API merchant credentials
Sharing available tracking status or tracking link from the configured courier service

1. Packet Tracking ID

2. Leopards API Lookup

3. WhatsApp Reply

Provider Conditions: Requires Leopards merchant API key and password. ConvortAI does not guarantee third-party courier tracking uptime.

Technical & Developer Interfaces

Public API & Webhook Connections

Connect custom web forms, CRMs, or external business tools using REST API endpoints and webhook configurations.

Public REST API

Public Developer Interface

Use REST API endpoints to connect custom web forms or proprietary software to your ConvortAI workspace.

RESTful JSON API endpoints for custom web forms and external software dispatches
Customer profile update endpoints for saving instructions and workspace preferences
Structured JSON request and response format for technical integration
Account-level request structure for REST API dispatches

Review API Documentation

Webhook Configuration

Public Developer Interface

Configure webhook parameters for spreadsheet destinations and receive inbound platform billing callbacks.

Webhook URL configuration field (googleSheetWebhookUrl) for spreadsheet destination setup
Inbound webhook support for platform payment and billing notifications
Structured JSON payload format with event timestamps and customer data fields
Configurable endpoint destination fields managed from account settings

Review Webhook Documentation

Illustrative Workflows

How Data Flows Between Systems

Explore step-by-step examples of how customer messages interact with your connected store, couriers, and backend tools.

Illustrative Workflow

Product & Catalog Inquiry Flow

1Customer sends WhatsApp inquiry about product price or details.
2ConvortAI checks configured store catalog data or website knowledge sources.
3Customer receives grounded, accurate WhatsApp reply with product information.

Illustrative Workflow

Logistics & Delivery Status Flow

1Customer requests delivery update or tracking number on WhatsApp.
2ConvortAI queries configured PostEx or Leopards courier integration.
3Customer receives available tracking status or tracking link directly in chat.

Illustrative Workflow

External System Event Webhook Flow

1Customer data event occurs in WhatsApp workspace.
2ConvortAI dispatches configured JSON webhook payload.
3Your external endpoint or spreadsheet receiver receives structured customer data.

Operational Control

Integration Governance & Responsibility

Maintain full control over connected credentials, data privacy, and operational fallbacks.

Credential Privacy & Scoped Access

API keys and store secrets should be scoped to minimum required permissions and kept strictly private in account settings.

Knowledge Source Maintenance

Businesses are responsible for maintaining accurate product catalogs and website policy documents to ensure grounded AI replies.

External Service Monitoring

Integration responsiveness depends on third-party API availability (e.g. courier tracking uptime or web server availability).

Human Escalation & Safety Fallback

Workspace human handoff rules remain active across all connected channels so staff can take over any complex conversation.

Clear Scope Matrix

Supported vs. Not Currently Claimed

We maintain transparent documentation so you know exactly which connectors are supported today.

Supported & Configurable

WooCommerce (configured product catalog data & workspace order context)
WordPress & Website Knowledge (configured business knowledge sources)
PostEx Courier (order search & delivery tracking where configured)
Leopards Courier (consignment tracking status & packet booking where configured)
Public REST API (technical REST API endpoints)
Webhook Configuration (spreadsheet destination & inbound billing callbacks)

Not Currently Claimed

Shopify (not currently claimed or connected)
Salesforce / HubSpot (not currently claimed as direct connectors)
Instagram / Facebook Messenger / Telegram (not currently claimed)
Zapier / Make (not currently claimed as direct connectors; webhooks available)
Other Couriers or CRMs (not currently claimed unless supported by API)

Clear Answers

Integrations & Technical FAQ

Find transparent answers about connected store tools, courier APIs, webhooks, and third-party compatibility.

Which integrations are currently supported by ConvortAI?-

ConvortAI currently supports WooCommerce product catalog configuration, WordPress & website knowledge base configuration, PostEx courier tracking, Leopards courier tracking, a public REST API, and webhook configuration.

Does every integration connect automatically after signup?+

No. Integrations require configuration in your dashboard (such as configuring product catalog data, uploading website knowledge documents, or configuring merchant courier API credentials).

How does WooCommerce store integration work?+

ConvortAI uses configured WooCommerce product information and ConvortAI workspace order records where available to assist WhatsApp customers with product availability and order inquiries.

How does Website Knowledge work?+

You can configure website pages, policy documents, and FAQs in your dashboard as business knowledge sources. ConvortAI uses these sources to generate grounded, context-aware WhatsApp customer replies.

Which courier integrations are supported for tracking updates?+

PostEx and Leopards Courier integrations are supported where merchant credentials are configured. ConvortAI queries these APIs to provide available tracking status or tracking links for WhatsApp customer inquiries.

Does courier integration guarantee delivery status accuracy?+

Delivery tracking data is retrieved directly from the courier's API. Delivery timeframes and tracking status accuracy depend entirely on the third-party courier service.

What can technical teams do with the Public API and Webhooks?+

Developers can use REST API endpoints to send customer data into ConvortAI, or configure webhook parameters for spreadsheet destinations and receive inbound billing callbacks.

Is Shopify supported as a direct connector?+

Shopify is not currently claimed or supported as a direct native connector. Technical teams can use the Public API or Webhooks to connect custom store events.

Are integrations official third-party partnerships?+

All product and service names (such as WooCommerce, WordPress, PostEx, Leopards, or Meta) are trademarks of their respective owners. Integration support indicates technical compatibility and does not imply official partnership or Meta endorsement unless explicitly stated.

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