Practical limits around AI replies, WhatsApp risk, and third-party services

1. Independent Service and Trademarks

ConvortAI is an independent software tool provided for WhatsApp automation and customer support workflows.

ConvortAI is not affiliated with, endorsed by, sponsored by, or officially partnered with Meta Platforms, Inc. or WhatsApp Inc. WhatsApp and Meta are registered trademarks of Meta Platforms, Inc.

2. WhatsApp Platform Risk

ConvortAI connects to WhatsApp accounts using the standard WhatsApp Linked Devices protocol. Operating automated messaging on WhatsApp carries platform policy risks.

• Meta or WhatsApp may rate-limit, restrict, or ban WhatsApp numbers under their independent policy enforcement.
• ConvortAI connection controls do not guarantee immunity or zero-ban operation.
• The client remains solely responsible for managing WhatsApp numbers connected to the Platform.

3. Artificial Intelligence Output Limits

Automated AI responses assist customer communication based on client-provided instructions, but AI models are not error-free.

Clients should review product details, pricing accuracy, and support policies before deploying live AI automation.

4. E-Commerce Order Fulfillment

Clients are solely responsible for product quality, inventory availability, pricing accuracy, delivery timelines, and customer refunds.

ConvortAI provides software infrastructure for order extraction; it does not handle physical goods or delivery execution.

5. Third-Party Service Dependencies

ConvortAI relies on external service infrastructure (including Google Gemini AI, Creem payment gateway, Appwrite database hosting, and courier APIs like PostEx or Leopards).

6. No Guaranteed Results

ConvortAI does not guarantee specific sales growth, revenue increases, conversion rate improvements, or 100% platform uptime.

7. Contact Information

For questions regarding platform boundaries or support assistance, contact support@convortai.com.