Terms that set expectations for platform usage, billing, and business responsibility

1. Overview and Account Usage

ConvortAI provides software tools for WhatsApp automated responses, customer support workflows, and order detail extraction.

Users must be authorized business representatives and maintain accurate account credentials. For subscription or account assistance, contact support@convortai.com.

2. Business Responsibilities

Clients maintain ownership and operational responsibility for their product information, pricing accuracy, stock availability, and customer service guidelines.

Clients remain responsible for customer inquiries, fulfillment execution, and resolving customer disputes.

3. WhatsApp Linked Devices Connection

ConvortAI connects to customer-provided WhatsApp numbers through the standard WhatsApp Linked Devices protocol.

ConvortAI is an independent software platform and does not claim or operate Meta WhatsApp Cloud API infrastructure. ConvortAI is not affiliated with or endorsed by Meta Platforms, Inc. or WhatsApp Inc.

4. Acceptable Use and Messaging Consent

ConvortAI is intended for lawful business communication and customer support workflows.

Clients are responsible for obtaining appropriate consent from end-customers before sending messages or follow-ups via WhatsApp, in accordance with applicable local laws in their operating regions.

5. AI Conversational Assistance

ConvortAI incorporates artificial intelligence processing to generate automated response suggestions based on client-provided instructions.

AI outputs provide conversational assistance and should be supervised by human agents. AI responses may not be 100% accurate in every scenario.

6. E-Commerce Order Extraction

Order extraction features help structure chat details into order records. ConvortAI does not manufacture, inspect, store, or deliver physical products.

Clients remain solely responsible for product delivery, shipping timelines, and customer return or exchange policies.

7. Subscription Plans and Prepaid Wallet

Access to ConvortAI requires an active subscription plan (Starter: $9/month, Growth: $29/month, Pro: $89/month) and uses a prepaid wallet model for metered usage deductions. Displayed rates and plan details are viewable at /pricing.

Minimum wallet top-up amount is $5. New accounts may receive a 7-day trial period with $1 in AI trial credit.

8. Billing Reviews and Purchase Circumstances

Refund eligibility, billing disputes, and setup-service adjustments are reviewed according to the applicable purchase circumstances and any policy presented during checkout.

For subscription or account assistance, contact support@convortai.com.

9. Optional Full Setup Service

ConvortAI offers an optional, one-time Full Setup Service ($49) for guided account onboarding, knowledge base configuration, and workflow setup assistance.

10. Third-Party Logistics Connectors

ConvortAI supports optional data connections with client-configured logistics providers (such as PostEx or Leopards) based on API credentials supplied by the client.

ConvortAI does not control third-party courier operations or courier status updates.

11. WhatsApp Platform Risk

Connecting WhatsApp numbers via automation tools carries platform and policy risks governed independently by Meta and WhatsApp.

WhatsApp or Meta reserve the right to restrict or ban numbers under their independent policies. ConvortAI connection management tools do not guarantee immunity or zero-ban operation.

12. Workspace Data Control and Support Contact

Clients may clear WhatsApp session logins, pause active bot instances, or wipe workspace data using available dashboard administrative controls.

Contact support@convortai.com to request assistance with account or stored-data controls. Available actions depend on the current account and workspace configuration.