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Official Support & Sales Channels

Talk to ConvortAI About Your WhatsApp Workflow

Reach out to our team for product questions, onboarding guidance, billing assistance, technical support, or enterprise workflow discussions.

Support Channels

Choose Your Inquiry Topic

Select the topic that matches your question to send a pre-formatted email to support@convortai.com.

Sales Questions

Sales & Account Fit

Discuss plan selection, rollout planning, and account fit with support.

Setup Assistance

Onboarding Guidance

Get guidance on connecting WhatsApp, training AI instructions, and organizing catalogs.

Account and Billing

Billing & Subscriptions

Ask questions about monthly plans, wallet balance top-ups, add-ons, or custom options.

Technical Support

API & Webhook Assistance

Get technical guidance on REST API dispatches, webhook configurations, or documentation questions.

Existing Customers

Account Dashboard & Docs

Existing customers can log into their dashboard or review technical documentation.

Direct Email Contact

Send Your Inquiry to Support

Contact ConvortAI support directly at support@convortai.com.

Official ConvortAI Support

support@convortai.com

To help us assist you effectively, please include your business name, message volume requirements, specific questions, and registered account email (if you are an existing customer).

Email Support
Security Notice: Do not send account passwords, OTPs, API keys, payment card details, WhatsApp QR codes, or private credentials in support messages.
Information Checklist

What Information to Include

Including these operational details in your message helps our team evaluate your setup and provide accurate recommendations.

  • Your business type and what products or services you sell/support on WhatsApp
  • Current daily or monthly WhatsApp message volume and team size
  • Whether your workflow requires voice note replies, image processing, or order capture
  • Number of WhatsApp instances or phone numbers you plan to connect
  • Specific integration requirements (e.g., WooCommerce catalog, PostEx, Leopards, or REST API)
  • Your existing account email address if you are contacting us about an active account
Quick Links

Existing Customer Resources

Need immediate self-service assistance? Use these quick links to access account resources.

Login to Dashboard

Access your active workspace dashboard to manage instances and replies.

Technical Documentation

Review setup guides, reply modes, API endpoints, and configuration options.

Plan & Billing Details

Review plan limits, instance capacities, add-ons, and AI usage rates.

Product Features

Explore supported features, reply controls, and customer records.

Inquiry Process

What Happens After You Email

Inquiries are handled in a structured, transparent process.

1

Request Received

Your email inquiry is received at support@convortai.com with your topic details.

2

Context Evaluated

Your message volume requirements, technical setup question, or billing inquiry is reviewed.

3

Direct Reply Sent

You receive a direct email reply with next steps, relevant setup documentation, or answers to your questions.

Clear Answers

Contact FAQ

Fact-checked answers about support contact channels, inquiry handling, and security practices.

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