Guide intro
Daily operations are about knowing when automation should help and when staff should take over.
WhatsApp chat control shortcuts
Use .0 to temporarily pause bot replies for a customer, .00 to permanently stop bot replies until resumed, and .1 to resume bot replies.
These shortcuts are for staff control in WhatsApp chats. They should not be presented as customer commands.
Human handoff and manual review
Staff should take over when a customer asks for a person, the issue is sensitive, the AI is unsure, pricing/refund/delivery details need judgment, or the conversation has been stopped with .00.
Launch review habits
Monitor AI replies at launch, keep product/pricing/privacy/refund/delivery information accurate, and update instructions when real customer conversations show gaps.
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Troubleshooting, Safety, and Compliance
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Next step
Need safer automation?
Keep handoff rules short, visible, and easy for staff to use.