Guide intro
ConvortAI can use client-facing website and store data to improve CRM source tracking, product knowledge, and AI replies.
WooCommerce integration
Connect a store, test the connection, preview products, then sync selected items into Products/Services. Synced products can support AI replies and CRM source context where available.
Keep store credentials secure and remove or rotate credentials if access changes.
WordPress Website Connector
For non-WooCommerce website content, use the WordPress Website Connector with an API key that has write:knowledge, default API URL https://convortai.com, and the correct Bot ID.
Use Test Connection first, then sync pages/posts. The connector can also support a floating WhatsApp button when configured on the website.
Website Knowledge dashboard
Website Knowledge shows synced and failed rows, source type, titles, URLs, timestamps, and failure reasons. AI replies can use synced snippets when relevant and should not invent details beyond available knowledge.
Content may be skipped or fail if it is empty, inaccessible, too large, duplicated, rate limited, or missing required connection details.
Related docs
Intelligence
Intelligence, AI Replies, and Knowledge
Bot persona, business instructions, reply modes, training, Gemini options, and Website Knowledge.
Open guideCatalog and media
Products, Services, Media, and Sequences
Catalog setup, product/service facts, WhatsApp-native media, welcome sequences, keywords, and shortcuts.
Open guideAPI and webhooks
Public API and Webhooks
API keys, scopes, lead intake, message APIs, status lookup, webhook events, deliveries, and idempotency.
Open guideRelated pages & tools
Next step
Knowledge synced?
Review successful and failed rows so customer answers stay accurate.